This is technically almost correct, but there are a few more aspects to consider. WLTP is one of the explanations that people, and even employees from within, receive as an answer. However, they have discovered that this excuse is no longer acceptable, especially since many other car manufacturers have implemented preheating for their cars in the past (oh, hello Kia EV6, can I choose you instead of my Enyaq?).
There is a minor issue with the hardware itself. The battery in the "older" Enyaq is only heated from one side. If you refer to the technical drawing of the battery, you'll understand that it's being heated solely from the bottom, which can lead to problems with proper heating. Another concern that I and a few others have noticed is that the "heaters" responsible for battery heating may face challenges during winter temperatures, as they are exposed to cold wind, snow, water, and other elements, even with underbody protection.
[Blockierte Grafik: https://cdn.discordapp.com/attachments/1025315373916114974/1192562613830303804/image0.jpg]
However, the most significant issue is not related to the hardware. Skoda is advocating for preheating, but it seems they are the only ones. Unfortunately, it's up to Cariad and VW to decide which features will be implemented in ME 3.X systems. After discussing this with a few people from the team, it appears that Skoda is quite desperate, given the increasing inquiries from customers.
The topic itself is not closed yet. We won't see it implemented this year for sure. The software update to a higher version is currently the priority, but that's a separate discussion.